Troubleshoot the BlackBerry Attachment

Posted on | February 24, 2009 | No Comments

Most users choose BlackBerry because the features considered to support the day-to-day activities. One of the most important is e-mail service, especially for the consumer business, or mobile workers. However, some users that are often experienced frustration when they can not open the attachment (attachment) on the e-mail he had received important.

This problem can only occur in the environment BlackBerry Desktop Manager, BlackBerry Device Software 4.0, BlackBerry Internet Service 2.0, on a number of BlackBerry smart phones. The Rim, through the BlackBerry Technical Solution Center, point there are three things that cause the problem appears.

Quoted from the official BlackBerry website, points to the following resolution is as follows:

1. BlackBerry attachment service was not installed on your BB.
- Connect the BB to your computer.
- In the BlackBerry Desktop Manager, double-click Application Loader.
- Click Next.
- If password, type the password you BB.
- Device Application Selection screen appears.
- Make sure you have selected the option BlackBerry Attachment Service.
- Click Next.
- Click Finish.

2. The wireless service provider to restrict you to open the attachment on the BlackBerry Internet Service.
- Contact your service that provides telecommunications services on your BlackBerry wireless.

3. BlackBerry Desktop Manager if you have configured to use the BlackBerry Desktop Redirector, the smart phone is not possible for you to view attachments on e-mail. BlackBerry Desktop Redirector is not designed to see the e-mail attachments.
- Uninstall BlackBerry Desktop Manager first.
- Re-install BlackBerry Desktop Manager, select BlackBerry Internet Service.
- Remove the Desktop [CMIME] and Desktop [CICAL]‘s book services (service books) on your BlackBerry.

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